Good people but pay is too low - Customer Service Representative 1st Source Employee Review

3.0
Nov 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Middle and upper management have people skills and are approachable, you don't feel like a "number." Good amount of vacation starting out. Well designed and comfortable branches. They stay true to putting customer service first and are somewhat innovative i.e. side-by-side banking

Cons

Pay is simply too low compared to competitors which might contribute to seemingly high turnover rate. Health benefits are okay but not great. And if they want to be innovative I think they should go paperless asap

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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