Mediocre - Customer Service Representative (CSR) 1st Source Employee Review

3.0
Aug 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Training prepares you well, although it takes a few months to catch the rhythm. Fairly easy job, and not very stressful.

Cons

Small branches, so it is very quiet, and usually only have about 3-5 employees working. Therefore, your coworkers and manager can make or break your work environment with it being a very small team. Customers can be difficult, and systems and processes are outdated making it difficult to attract younger clients. I wish there were more appreciation for their employees or a better work culture of teamwork. Takes years to be able to move up in the company. Poor compensation.

Explore other reviews about 1st Source

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life balance is good. Annual Raises and pretty consistent. Great work environment and friendly supportive teammates. They are morally and ethically grounded. Somewhat frugal, but will spend money appropriately when needed.

Cons

Health Care could be better.

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

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