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      A Great Company with some troubles - Customer Service Representative (CSR) 3M Employee Review

      4.0
      Jun 5, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, friendly coworkers, decent opportunity to move up in the company.

      Cons

      3M focuses too much on pleasing shareholders and as a result of this has continually made cuts to their workforce, often rehiring someone for the same position from Costa Rica. The entire time I worked for the company myself and all of my coworkers were concerned about who would be cut next, even in large company meetings this was the most frequently voiced concern in the anonymous questions. The job is great, it is a wonderful company to work for, but you will never feel secure in your position.

      avatar
      3M Response
      2y
      Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding secure employment. We want you to know that we look to our current and former employees to help us shape the future of 3M, and are grateful you decided to share your experience with us. Have a nice day!

      Explore other reviews about 3M

      5.0
      May 27, 2026
      Occupational health nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      great people to work for

      Cons

      commuting in Boston is a lot

      1.0
      Jun 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, benefits, and time off

      Cons

      The IT org is constantly going through layoffs. The work is going to managed service providers in India. The whole process is clown shoes. They are letting people go that have been here for 20+ years that have so much knowledge and expect to transfer it over to workers who are extremely siloed, who might not even be around in 6 months(the retention rate for this particular MSP is abysmal). These workers are not even dedicated to 3M, they have many other projects. I’m concerned for 3M’s IT future. Walking over dollars to pick up pennies

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