ADP - ADP Totalsource an extremely difficult sale and working environment | Glassdoor
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There are newer employer reviews for ADP

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Helpful (4)

"ADP Totalsource an extremely difficult sale and working environment"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - District Manager in Chicago, IL
Former Employee - District Manager in Chicago, IL
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at ADP full-time (More than a year)

Pros

Big company with fortune 500 benefits. Numerous divisions to work for to enhance career growth. Great company to work for right out of college. Training is excellent and ADP looks great on your resume. Good suite of product offerings. In THEORY having multiple partners (Payroll, Majors, Resource and TotalSource) helps the sales process and its easy to shift to one product or the other depending on client needs.

Cons

Cons are centered specifically on ADP TotalSource-
*Having multiple partners that have zero accountability is a challenge.
*Anytime something is sold especially very large deals, people seem to come out of the woodwork demanding a split.
*Not only outside competition but internal competition between BUs. ADP employees will steer people away from TotalSource to benefit themselves. SBS Payroll, will try to make the client take payroll first and then "double dip" and bring in TotalSource when that might not be what is best for the client.
*Policies are enforced at managements will. In other words if youre a favorite, policies are simple to get around and manipulate. If youre not a favorite policies are the law.
*Somewhere along the way management forgot to manage people and only manages to numbers.
*Management is completely unprofessional. Everyday there is something that could be an HR issue. Very much do as I say not as I do and certainly not a lead by example environment.
*Very difficult sale- Only owners can make the true decision and small business owners are a difficult group of people to work with overall. Many people in a small businesses feel as if TotalSource is coming to take their job. True or not its a tough objection to overcome.
*The companies that need TotalSource the most are too risky and ADP will not write them. ADP Totalsource turns down 50% of the companies that say yes.
*Politics, Politics, Politics- play the game or get left behind in the dust
*Overly obsessed with meetings- there are meetings about meetings about meetings
*Everything seems to be the flavor of the week. Massive fire drills to get things done at the last minute for projects that are a huge focus today, but a week from now will be completely forgotten.
* Antiquated sales techniques- An example would be Bottom Line drops. You are expected quarterly to drop magazines off to business owners unsolicited.
*Management is completely out of touch and tries to rule from intimidation and public humiliation
*Forced dials on "in-house" days lead to multiple people calling the same person multiple times a day.
*Siloed divisions and access to only your territory in SalesForce make partnering inefficient and ineffective.
*Management is trained to ignore you if you have an issue and revert to policy
*Commissions are uncapped, however its very difficult to make a lot of money after your first year. Commissions are structured to highly incentivize those that are over quota. Its difficult to reach quota and whether you do or do not your quota takes massive increases every year, making it harder and harder to make money.
*Average tenure is pretty short very few people in the Chicago market have been there longer then three years.
Overall I found this to be one of the more difficult sales jobs Ive had in my career. The amount of time and effort put into a sales process that 85% of the time leads to a no, coupled with the amount of money that can be made and the amount of stress all levels of management put you through it doesnt really even out.

Advice to Management

See the cons section and change these things. This could really be an amazing company and specifically an amazing division of ADP to work for. Unfortunately it isnt. If ADP TotalSource is selling companies on employee retention and engagement they should focus on that internally as well.

Other Employee Reviews for ADP

  1. Helpful (1)

    "Great for long-term, uneducated employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Augusta, GA
    Current Employee - Client Service Representative in Augusta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADP full-time (Less than a year)

    Pros

    Movement is possible if you are patient and good at your job.
    You will find various departments for gaining experience.

    Cons

    There is too much emphasis on experience over education. They ignore the fact that some reps are highly educated and can perform at much higher level than those uneducated.
    The company also makes an employee wait 18 months before moving up or moving out of a department, despite their excellence.
    There is also a great deal of rude, low-income employees; this makes the environment unpleasant.

    Advice to Management

    The management should put more emphasis education, as college grads have the most potential for greatness within the company. Continuing to have offices filled with stagnant and complacent employees will not achieve the company's claim for a need for innovation.


  2. Helpful (1)

    "QA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    No Pros ... Not able to explain in detail about the job

    Cons

    they ask very weird questions any experienced tester may no able to work in that type of environment . People think they are the boss of the company . An NON experienced Person can apply for these kind of job.

There are newer employer reviews for ADP
There are newer employer reviews for ADP

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