ADP Reviews

Cons

There are a lot of competitors trying to provide similar services, but ADP is the most complete HR suite with unique datasets and highest customer satisfaction.

Cons

One of the worst IT jobs I ever had. Like being in a little boys club on a rudderless ship. ADP takes the word disorganization and raises the bar to a new level. Right hand has no clue what the left hand is doing in this organization. They all know that certain things that have outdated and incorrect information, but not one person takes the time to clean it up to make the job more efficient. Clean up aisle 6? Just use 5 and 7, and you'll be fine. Meetings are overrun with endless boring conversations of Disney, pickleball & Frisbee-golf. I worked here for over a year and we had a manager for about 2.5 months and he quit. They have had outage calls that lasted more than 2 days and you'll be stuck on these calls taking notes for other departments outages. The criticism from some loud employees in this department is too much to take!

Cons

It has turned into a luridly toxic organization in every singular aspect of how it shows "care" for people—well, on my team anyway, I cannot speak to all. Nowadays, it is a culture so damagingly disempowering, built on an entrenched CYA culture, superficially focused on short-term optics so 'leaders' can climb ladders, to the detriment of all staff below. Never in my professional life have I witnessed such a sad focus on optics and managing up. It is truly traumatizing to see a company I once loved purport this wonderful inclusion and diversity when, even if you are one team performer and are different in your identity, you will face unrelenting discrimination and covert mistreatment day-in and day-out, where you leave the office or end the work day (by midnight) feeling like a shell of yourself, just to get up to do it all again the next day.

Cons

So, I didn’t join ADP right out of college, but it is really good for those kids… I guess. Let’s get right down to it: ADP sucks, in regards to SBS. They hire about 50-70 worker bees to just cold call out their butt. Each month you only close 1-3 units because there are so many people selling. The market is extremely saturated, the management don’t give a crap about you UNLESS you are hitting the numbers. You are nothing to them but just a number. Don’t ever forget that, because they won’t. You are micromanaged AND they expect you to dress in dress clothes to slang payroll- for a below minimum wage base salary, with the understanding your commission would make up the difference. Everyone’s first year is about $120k in sales which you get about 7.5% of that giving you about $9,000/year in commission(garbage). That’s about $750/month and after taxes in most states is about $400. Don’t forget you’re already underpaid in base pay. Save yourself the misery and work for paycor or even paychex. ADP does NOT care about you.

Cons

The role can be misleading. You are glorified (by title) client support; that is all you will have time to be. Imagine having one-and-done calls and also having a client base you must support. This base continues to grow as more people leave and/or get promoted. Based on client levels of complexity and what sales/implementation has done with the client it becomes your problem if the problems are not addressed early in the process. You do the job of several departments and often other departments you partner with do not follow through stressing your relationships with the client and ultimately affecting your service scores. You can have a background in payroll and know what you're doing and even that will not prepare you for the account manager model used. You are not an Account Manager. The only functions you perform that an actual Account Manager performs are Client Support (80-90%) and Client Relationship Management (10-20%). You can ChatGPT the role and the similarities between what it provides as responsibilities and what you actually do is below 50%. There are better roles within the company. This one is not it.

Cons

Medical benefit options. I am appalled at the offerings for medical benefits especially considering this is a Human Resources company. I am beside myself that even the most expensive option is 20/80 coinsurance ONLY after the deductible is met($700+). It is 100% your responsibility until you reach $700+ spent and then 80% is covered… there is NO $20 or $30 deductible for PCP or specialist visits.. it’s all you…. WHAT??!! Come on guys.. I really love the job and the people but you have got to do better on this one. Please.

Cons

Dealing with numerous clients can be overwhelming, leading to increased workload and stress for employees. Additionally, when software issues arise, as they often do, they can result in a significant volume of customer complaints. There is a large client base but is disorganzed with company's employee resources, making it challenging to maintain efficient operations.

Cons

Training- you are in 5-6 months of training that only really prepare you for the 1st three months of client analysis. After that, you have to follow a checklist that you need to do ( which was out of order and needs to be updated). Hybrid- this job should be fully remote. We are hostage into coming into the office 3 days/week to collaborate. Problem is, everyone is so buried with their clients that most of our collaboration is done through Webex anyway. Not to mention if multiple people are on client calls, it is very loud and sometimes you cannot hear your own client speaking. We were moved to salary in which we knew what was coming- getting buried with more clients to where the workload becomes tough to manage. Tons of turnover which means we got even more clients. Management seemed to think that after the recent hiring spree, we were golden.. not true. Many have left for fully remote positions and $15-20k more in salary.