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      ASM Research

      Part of Accenture

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      Toxic environment, horrible pay - Customer Service Manager ASM Research Employee Review

      1.0
      Aug 8, 2022
      Customer service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Literally none, you meet some cool people but you all get screwed over.

      Cons

      Mass hires then mass fires. If you’re in a management role you have to fire the people even though they have done nothing to deserve it and it’s not your choice. Top performers get fired first because they cost more salary wise and they would rather save more money than retain good staff.

      avatar
      ASM Research Response
      3y
      Thank you for taking the time to provide feedback. We are sorry to hear your experience at ASM Research did not match our intention of being a great place to work. We continually look for ways to enhance our compensation programs to remain competitive in the industry. ASM Research prides itself on continuously developing and rewarding high performers and promoting from within as it aligns with business needs. Please email us at HRteam@asmr.com to provide more specific information about your experience. Thank you again for taking the time to contact us.

      Explore other reviews about ASM Research

      5.0
      May 7, 2026
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to work with and get along with coworkers!

      Cons

      No cons really at this time. Typical job!

      3.0
      Feb 4, 2026
      Case analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was good. Coworkers are helpful.

      Cons

      The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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