Driven for the Customers - Sales Floor Associate Ace Hardware Employee Review

3.0
Feb 23, 2014
Recommend
CEO approval
Business Outlook

Pros

-Knows it can't compete price wise against Lowe's or Home Depot so tries to enforce customer service. - Typically small stores so easy to learn what is it offers or not

Cons

- Need more training on products, if the main reason people come to Ace is for the help - Since the store I worked at was family owned, management sometimes really deserve to have the position they had and would take advantage of it. I don't know if this issue applies to other stores.

Explore other reviews about Ace Hardware

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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