Ace Hardware Reviews

Updated February 1, 2016
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3.5
Star Star Star Star Star
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Approve of CEO
Ace Hardware CEO John Vanhuizen
John Vanhuizen
35 Ratings

Pros
  • Potential to work with a great group of people and learn a lot about the basics of home maintenance (in 26 reviews)

  • I love working here with great people and great customer just wish I was using my degree to help people like I always planed (in 24 reviews)

Cons
  • Long hours and too few team members (in 17 reviews)

  • I was paid barely over minimum wage (in 17 reviews)

More Pros and Cons

480 Employee Reviews

Sort: Popular Rating Date
  1. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good coworkers who help and support each other

    Cons

    no room to move up.

    Advice to Management

    give more hours and dont hire more people then you can give hours to


  2. "Well Organized and Tremendous Corporate Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Minneapolis, MN
    Current Employee - Store Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Hardware full-time (More than a year)

    Pros

    Ability to tailor the store to the local market and personalize the shopping experience to the immediate neighborhood. Corporate and owner relationship is best to grow both ends of the business and name.

    Cons

    Online technology needs work and updating to keep up with the competition.

    Advice to Management

    Work on vendors to yield better profit margins and increase your competitiveness in the market place with the Big Box stores.


  3. "Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware part-time

    Pros

    Nice people and hands on experience. A great place to learn. I like ace the place hardware store. Much better than other stores I worked at

    Cons

    Sometimes they were mean. They can treat there employees better. I enjoy the employees but they never cared too much about us.

    Advice to Management

    Treat employees more fair. At least tell them thankful. Ace is owned by indictable franchisees so there is nothing their HQ can do. Just my store was like that.


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  5. "Retail Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Ace Hardware full-time (More than 5 years)

    Pros

    great place to work family atmosphere

    Cons

    working weekends nothing other then that


  6. "Great start to a long road"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Westerly, RI
    Current Employee - Cashier in Westerly, RI
    Recommends
    Positive Outlook

    I have been working at Ace Hardware full-time (Less than a year)

    Pros

    I love working here with great people and great customer just wish I was using my degree to help people like I always planed

    Cons

    Not in my desired field of health care

    Advice to Management

    Probably not


  7. "good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee in Litchfield Park, AZ
    Former Employee - Anonymous Employee in Litchfield Park, AZ
    Recommends
    Positive Outlook

    Pros

    Great people and GM. Not very difficult work if you don't mind the occasional ahole customer. They train you and sre very helpful

    Cons

    Not much pay. Just above min wage


  8. "Marketing MAnager at Ace"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great product, great culture, great with progressing your business

    Cons

    Fairly conservative, somewhat disorganized, slow to update

    Advice to Management

    Posture yourself to be one step ahead.


  9. "Great family-friendly employers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Manager in Buford, GA
    Former Employee - Floor Manager in Buford, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware full-time (More than 10 years)

    Pros

    Flexible Safe Learn as you go Family-friendly Local business Room to move up Helpful Good pay Major holidays off No late nights

    Cons

    Retail hours Some weekend hours Open on some holidays Long hours standing Short lunch breaks Some heavy lifting Balancing customers and work load

    Advice to Management

    Keep up the good work.


  10. "Few Responsibilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Grandview, OH
    Former Employee - Sales Associate in Grandview, OH

    I worked at Ace Hardware full-time (More than a year)

    Pros

    Laid back, most of the work was interacting with coworkers and the occasional customer.

    Cons

    It can be monotonous with the wrong attitude.


  11. "Decent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atascadero, CA
    Current Employee - Anonymous Employee in Atascadero, CA
    Positive Outlook

    I have been working at Ace Hardware full-time (More than 5 years)

    Pros

    Co-workers are great, a lot of friendships are formed at work! Health Insurance and 401K. Good with working around schedules and taking time off. Free snacks fairly often. And, great company picnic.

    Cons

    Even if someone is the hardest worker and great with customers, if management doesn't personally like someone, they will find a way to get rid of that person. And, the hourly wages could be better for some people who truly do work so hard for their company.

    Advice to Management

    To those who work hard, give them raises sooner or you will lose them! I've seen most of the best employees leave because of management and not being rewarded a fair compensation!



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