Ace Hardware Reviews | Glassdoor

Ace Hardware Reviews

Updated September 21, 2017
755 reviews

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3.6
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Ace Hardware CEO John Venhuizen
John Venhuizen
112 Ratings

755 Employee Reviews

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Pros
  • You learn a lot on the job though (in 43 reviews)

  • flexible hours, decent pay, low stress (in 31 reviews)

Cons
  • There's little room for advancement in some ways but you can take on new responsibilities (in 18 reviews)

  • 25 dollars per hour, which is below Minnesota minimum wage (in 31 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ace Hardware full-time (More than 10 years)

    Pros

    Plenty of opportunities to advance within the company.

    Ace believes in investing in their infrastructure and their employees. They value on going education and offer plenty of training.

    Ace's mission statement is clearly understood.

    Management is approachable.

    Employees participate in their own self assessments and take an active role in participating in their reviews.

    Cons

    Ace doesn't believe in keeping long time employees.

    Advice to Management

    Ace used to feel like a family up until a couple years ago. Stop micro managing the details.


  2. "Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Sales Associate/Cashier in Saint Paul, MN
    Current Employee - Sales Associate/Cashier in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ace Hardware part-time

    Pros

    Fun summer job! Easy and interesting way to gain some customer service skills helping people with their projects.

    Cons

    POS system at my location was too old and clunky.

  3. "Ace Hardware of Provo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ace Hardware full-time

    Pros

    professional, helps customers well, very knowledgeable in home improvement projects. has a bit of everything in the store, we rarely turn people away because we don't have an item.

    Cons

    high turnover rate, hard to keep people long enough to train.

    Advice to Management

    train better


  4. "HIC"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware full-time

    Pros

    Good customer service, knowledgable employees, great cashiers

    Cons

    long lines, need people for carryout

    Advice to Management

    you're doing a great job


  5. "At this store, I work for a wonderful management staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Scappoose, OR
    Current Employee - Sales Associate in Scappoose, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ace Hardware part-time (More than a year)

    Pros

    Flexible hours. Positive attitudes from most employees. Allowed to take on additional responsibilities. Approachable management is easy to work with.

    Cons

    Not much to say. Sometimes employees get out of line with no action from management. Sometimes customers are rude, but that's part of the job.


  6. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Hardware part-time

    Pros

    They gave me a lot of good experience in retail. I learned a lot about hardware and making repairs that I use in my life everyday.

    Cons

    Spent a lot of time standing at the cash register doing nothing. Stocking shelves was difficult.

    Advice to Management

    Great management. Definitely could not hire better people. Would have been helpful to have more dialogue between the workers and managers.


  7. "A nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aptos, CA
    Former Employee - Anonymous Employee in Aptos, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ace Hardware part-time

    Pros

    Fast and fun place to work.

    Cons

    I dont think there were any cons.

  8. "Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Ace Hardware part-time

    Pros

    Laid back environment
    Good pay
    Time off

    Cons

    Retail jobs can be annoying


  9. "Laid back"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware part-time

    Pros

    Flexible schedule, good hours, decent pay

    Cons

    Need to know about what you're working with


  10. "RSC Gainesville Georgia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ace Hardware full-time

    Pros

    Great co workers and team

    Cons

    Management likes to micro manage, constantly shows favoritism in promotions and in disciplinary actions. Morale became very low as a result of a new Manager being brought in and he wanted to be a follower instead of a leader. Constantly harassed supervisors and staff in the warehouse.


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