Worst Campaign ever - Customer Experience Agent Alorica Employee Review

1.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Calls would slow down drastically periodically

Cons

Micromanagement, Disorganization, Favoritism, Fake People, Petty About Metrics, Not Enough Support and People Will Tell You Different Answers Or Get Smart and Condescending When You Need Help. PTO is very hard to get and then when you get it it's a small amount, absolutely no paid holidays, if you are off work you can pay yourself out of your measly PTO or just be unpaid. May have some good campagns but the one I was on was GHETTO. The trainer was horrible and everything they taught we got in trouble for when we got out on the floor. We were not trained properly. The people who became our TMs were in our training class and they were talking about how bad the training was, she accidently shared her screen and left that message up, and they still let them be TMs. Do not recommened unless you are just using them in between. Even better if you just ghost them after training. Just make money and desperately look for something else during your ghetto training where people are taking their hair out and vaping but they will fire you if you cuss while on hold.

Explore other reviews about Alorica

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

See reviews by: Helpful|Rating|Date|All