Great benefits, weird culture - Claims Adjuster Amica Insurance Employee Review

4.0
Jun 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, company tries hard to take care of people. Easy to get promoted if you do a good job and are willing to move. Very few people other than the trainees have worked anywhere else.

Cons

Weird culture. It's a smaller company so EVERYONE knows your business. When you go to training you have coffee break sessions with the senior management. You are told how to speak and interact with them and it ends up feeling like the Sr. Managers are coming down from upon high to meet with the lowly employees. The fact that AMICA does little hiring from outside has an upside and downside. Upside shows they take care of people, downside is they rarely listen to people who come from other companies because they need to learn the AMICA way (Even if the other way is better.) Guess you could call it a lack of thought diversity. You also have to handle both property and bodily injury claims. Each one is a profession in and of itself and trying to both does not make for the best adjusters. Need to focus on having people do property or injury, not both.

Explore other reviews about Amica Insurance

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Community, career development, and growth opportunities are just a few of the things that make this a great place to work. The environment is both fun and challenging, creating space for individuals and teams to stay engaged while continuing to grow. Choosing Amica as my employer was one of the best decisions I’ve made. There is a genuine level of care for employees that shows up not only in day-to-day support but also in a strong commitment to work-life balance. Leadership encourages development, recognizes contributions, and fosters an environment where people feel valued. The benefits are excellent, and overall, it’s an organization where you can build a meaningful and lasting career.

Cons

I don't have any cons to mention.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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