Good company, good branch. - Account Manager Amica Insurance Employee Review

4.0
Mar 28, 2010
Recommend
CEO approval
Business Outlook

Pros

Finanacially stable company. Great benefits including holidays, vacation time and health/dental mostly paid for Ind/fam...401K sharing, pension that may or may not be there in 20-30 years (don't want to count on that) Fairly flexible for time off, depending on staffing needs. Good work atmosphere, great co workers. In the time I've been with the company I have never once thought "I really don't want to go to work today" as I have before with poorly run companies.

Cons

When I first interviewed, I enjoyed the interview, however I wasn't given a clear idea of how 'bonuses' or commissions were paid. I wanted to know the bottom line of what I could expect if I worked hard. After a few weeks of not knowing, past the base salary and benefits, how I could increase my pay with bonuses, I was finally given the information. It was disappointing. I have learned and will continue to learn how to create my own opportunities, as my salary total needs to increase by about $15k. It will take hard work just like it would at any other job.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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