Where to start? Seems to be that running a skeleton crew is SOP (standard operating procedure) Training itself for this job dealing with large amounts of cash is only a week long. You are expected to learn most if not all of the federal laws, rules, regulations as well as those mandated by the company in regards to fraudulent activities: ie scammers, drug dealers and any criminals conducting business and using Amscot as a means to launder their ill gotten gains.
There is no real training for learning the software system, it’s given during the one week of training which is rudimentary at best. So after you pass the test you’re sent to a branch not too far from where you live, and then pretty much thrown to the wolves. You have to learn the system on the fly, there’s no actual time to learn the basics just memorize and ask someone.
You can’t leave to go on your lunch break, it’s all paid for and you stay there on the clock. But if it gets really busy and you somehow forget to take your break, well then tough luck because you’re not allowed to take one after 5 or 6pm.
You’ll be expected to work at least 9-11 or 12 hour shifts for three or four days a week which is exhausting, and you also have to comply with company rules by taking online courses/quizzes on federal and company guidelines which are given weekly. No real recovery, you spend your day off doing just that. Recovering.
Customers are mostly working regular people, some nice and pleasant. You also get the very rude ones who think that you’re there for their benefit, plenty of insults hurled at you daily. Company policy is not to take things personally, but it wears on you from hearing these foul and unbelievable things say in day out. It takes a toll on you. There has to be a limit to customer service, the the customer is always right is absolute crap. Respect goes both ways. I’m here for now until something else comes along, how long I have no idea.
