Pros
- It's a job that pays pretty decent - The hours are not bad - I love the clients I handle - Most employees have awesome personalities, I work with great people
Cons
- Horrible training for new employees. - They tell employees the same day (or day before) that they have mandatory overtime all week. People do have lives outside of the job! - Management rates their employees based on how they feel towards them, not on job performance. - Eliminate all of the unecessary performance measures. Employees fail because you measure everything they do. - Unfair promotions; if you kiss butt and are a complete idiot, you will probably get promoted. - Overworking the best employees; I work with numerous people that have worked there 3+ years and have been a CSR the entire time, yet management uses them as trainers and supervisors. You lose good employees by overlooking them for promotions. - Management is BEYOND incompetent. They have absolutely no knowledge about anything other than "metrics".