Pros
Access to bottomless benefits knowledge Great step up for beginning customer service representatives Decent benefits Pay range mediocre after first few raises
Cons
Environment changed significantly after AON purchase of Hewitt. Employees became more of a number and less of a person/investment. Was 'clique-ish' before purchase, became more so and very cut throat afterwards. After year 3 (Sr CSA) almost impossible to get even a 2 percent raise. Managers are taught there is ALWAYS room for improvement on anything, and this is used as a negative mark during annual review. As example, my last review was meets expectations instead of exceeds expectations due to the fact that I did not DAILY provide feedback to my teammates. Since raises were only given if you received an exceeds that year, I and most of my team received no raise even though we completed a very complicated implementation with no issues on our knowledge and process skills.