Apple: Decent Retail Gig - Mac Specialist (Apple Store) Apple Employee Review

2.0
May 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Overall, Apple has a great and friendly atmosphere, with a good deal of morale and camaraderie between coworkers. You can learn a lot from your coworkers too. Apple and many other third party companies also provide a lot of free software to Apple employees. There are a few great benefits Apple offers, but managers don't advertise to new employees, such as free bus passes for commuters. Even with the stress of being expected by customers to know absolutely everything about electronics, Apple has to be the best retail gig around.

Cons

There is not enough training on products and procedures. Often because of low staffing and high retail turnover, new employees are thrown out on the floor to fend for themselves. There is also too much dependency on management, which make employees and customers have to wait longer than they should. There is also too much focus on metrics (add-ons of the extended warranty, .mac, etc) that it doesn't matter how much you sell, just your percentage of the metrics that matter. This leads to some employees cheating by giving credit for sales that didn't meet any metrics to house instead of their own name. There is also not enough promotion from within, which leads to disgruntled employees. The high amount of work and stress I have to put up with on a regular basis doesn't not match the petty wage I make.

Explore other reviews about Apple

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The environment and team are great.

Cons

No cons that pose as a deterrent

4.0
Aug 28, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

Cons

ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

1500
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