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Very nice Team, Support organization management is very manipulative - Technical Support Engineer ArcSight Employee Review

3.0
Mar 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Great people (smart, nice, fun) Open knowledge sharing Free lunch on Wednesdays Free snacks and sodas Mature IT environment

Cons

Support organization management Lack of career path Rampant favoritism Unfair promotion standards (or non-existent) Support managers try to intimidate employees Recent HP retention bonus ($1 Million paid over 2 years) for Support was distributed as follows (roughly): 70% paid to 11 people (management team, back line team and DBA's) and 30% paid to 25 Technical Support Engineers Elitist attitude of the people who have been around from day 1 - do it our way or take the highway and don't suggest another way of doing it...

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5.0
Jun 22, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good team work and leadership

Cons

Total comp is relatively low

1.0
Apr 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Nice Co-workers In today's economy - salary is fair market free lunch on wed flexibly vacation/time off

Cons

Support Management takes the approach that you need to sacrifice your life for the company Support Management does not consider the employees need for advancement and growth Support Management only sees you as an asset for business needs Support management squeezes the most out of you Support Management takes an elite approach / favoritism towards promotions If you are in a particular division of support - you may have a less stressful job - others are constantly stressed Recognition is not about technical merit but on your ability to kiss-ass to management

5
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