Lots of change but exciting - Customer Support Asana Employee Review

5.0
Oct 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Compared to other companies I've worked at, Asana (and my leadership chain) feels like they have my best interests at heart - or at least more than other places I've worked. I'm excited as there feels like lots of opportunities to both make an impact and explore career patching. There are lots of leadership changes which I was worried about, but from being here over a month I feel like it's necessary. On one hand, there are lots of tenured folks, which is a good sign they want to and have been able to stay here. On the other, Asana feels like it needs a bit of innovation and some shake up to progress. Perks have been great, compensation feels good for my role.

Cons

Reliance on 'Asana for Asana' sometimes leads to more pain than not. Lack of openness to other tools mean internal work gets bloated when everything is thrown into Asana, including a lack of maintenance and oversight. External customer communication tools are also outdated, with limited support channels, lack of team resources for internal tooling and sunken cost with using SFDC for support.

Explore other reviews about Asana

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, leadership, and growth opportunity.

Cons

Nothing I can think of.

3.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There's real enduring culture where people care about doing really good work. The culture is friendly with strong camaraderie amongst the individual employees, and managers try to do right by their reports.

Cons

Quarterly reorgs, quiet role reductions, and slowly stripping away benefits has made morale worse than ever. It may have been worthwhile if the business was getting better, but it's pretty flat and attrition is very high. With the introduction of the new CEO, Dan Rogers, there's been a clear shift to hard capitalism and people as numbers. Problems have been solved in short-sighted ways, causing discontent even within the leadership ranks. The company was losing some steam beforehand, but now it's "a ship trying to make a sharp turn and keeling over, just barely not capsizing".

See reviews by: Helpful|Rating|Date|All