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      Asurion

      Engaged Employer

      Asurion reviews

      Working at home with this company has it perks and set backs - Work At Home Customer Service Representative Asurion Employee Review

      1.0
      Aug 2, 2012
      Work at home customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is always on time They offer PTO consistently based on how many hours you work

      Cons

      Things change hourly and not daily wih this company. It is extremely hard to keep up with the constant changing policies. I get very frustrated with management because my supervisor has to always "check" with somebody else before she can give me a definite answer on anything. I feel that supervisors are puppets and not real supervisors. The calls are back to back and the shifts are 8-10 hours long. There are lots and lots of rules like if this then that type of thing. If you like taking back to back to back calls and you have to get permisson to go to the bathroom in order to log out then this company is for you.

      Explore other reviews about Asurion

      5.0
      Mar 3, 2026
      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      Jun 26, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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