I had no call center experience - Work At Home Customer Support Representative Asurion Employee Review

5.0
Nov 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Many opportunities for bonus money! Without getting into specifics, Just by keeping your call metrics at goal, you'll make an extra 25% every month. Since there are sales opportunities, there are obviously incentives for the realistically set goals. Multiple reward programs, just for doing your job correctly. If you like overtime, this is a great position for you. There are openings practically every day. If you don't like to work a lot, after your first few months, you can get a lot of same-day time off (paid or unpaid) which works great since you're already at home!

Cons

You will only succeed here if you are a stat-driven, self-competitive person who can motivate yourself when you're alone. Working at home is tough if you've never had call center experience. It gets very stressful at times (when starting out) and not having anyone physically there to help my be scary for some. This is definitely not for someone who gets upset easily. The customers will make you hate yourself if you're not a confident person, and you have to be very driven and motivated to keep your stats in line (and your stats will probably be horrible for a while). That being said, everyone here wants everyone else to succeed, and all of your trainers, coaches, managers, and directors all want the best for you. If you put in hard work, you will succeed.

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Asurion Response
10y
Thank you for taking the time to write this review. We are very happy to know that you are enjoying your work and its challenges and have great support from your leaders. We hope you will continue to enjoy a long tenure with us!

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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