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      BASF

      Engaged Employer

      BASF reviews

      Great Company as long as you are not in Customer Care - Customer Care Representative BASF Employee Review

      2.0
      Dec 30, 2017
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Tuition Reimbursement, GREAT BENEFITS, Pays above industry average

      Cons

      While this is a great company, the Customer Care unit at the Charlotte location is a toxic environment. People are regularly on medical-leave for stress-induced issues. Employees are overworked and not paid overtime!(CCR is hourly/non-exempt). CCR's are stressed into putting in extra hours and are not compensated. There is no management support. I would not let anyone whose well-being I care about work in that department. Everyone in that group is miserable.

      Explore other reviews about BASF

      5.0
      Jun 2, 2026
      Environmental specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance, good culture, good pay, good benefits

      Cons

      A lot of bureaucracy, lean staffing

      4.0
      May 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, hybrid & remote roles, great colleagues to work with. Great vacation /time off. Helpful colleagues

      Cons

      Reorganizations (roughly 3 years), IT roles dwindling in North America(moving to India), teams can get very silo-ed, “not my role” = not helping you (when you are looking for answers/assistance), currently seeing a lot of movement out of New Jersey (roles moving to other parts of the country), some organizational charts can be confusing, huge organization(can be difficult at times pinpointing the exact team you may need to work with)

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