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      Baxter

      Engaged Employer

      Baxter reviews

      Inept middle management and rampant nepotism - Customer Service Representative Baxter Employee Review

      2.0
      Dec 29, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay Stable employment Good company overall but local managers let it down

      Cons

      Woefully inept management. Promotion of inexperienced and incapable staff over better candidates. Workload distribution issues and lack of training. Age discrimination, nepotism and and no oversight on middle management Many good people have left due to specific managers. Became too frustrating to work there as the issues have all been raised before and would cost nothing to fix.

      avatar
      Baxter Response
      3y
      Thank you for taking the time to leave a review. We are sorry to read about your experience, as what you have described is certainly not in keeping with our culture. If you want to connect with us directly, please reach out to Baxter@BaxterCares.com to discuss this further.

      Explore other reviews about Baxter

      5.0
      Jun 23, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work for!

      Cons

      Needs better management process for growth

      1.0
      Jun 30, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was a great company 5 years ago. Declined heavily in the last 3 years. Way too many lay offs and restructuring.

      Cons

      Favoritism. Manager has no answers looks to someone they manage for answers. This person gatekeeps information and is overall toxic. Contradictory instructions. Managers will rely on bad information and then different managers will give you conflicting orders. If you try to go to the upper managers they will terminate you and lie about it. You could be asked to solve problems you were not hired for.

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