If you enjoy micromanagement, Baxter is the place for you - Customer Service Representative (CSR) Baxter Employee Review

2.0
Feb 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The time I spent with my colleagues was the highlight of my time with this company. Also, the health benefits are good.

Cons

- Every minute of your workday is tracked. They’ll tell you patients/customers come first but then you’ll get dinged for taking breaks late because you were busy assisting patients/customers. - Lack of communication. We were left in the dark with what’s going within our department and the company. - We were always understaffed and expected to meet the same “metrics” of a full team. - Customer service cannot participate in company wide activities/events if they’re during business hours. To my knowledge, we were the only department excluded

Explore other reviews about Baxter

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work for!

Cons

Needs better management process for growth

1.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was a great company 5 years ago. Declined heavily in the last 3 years. Way too many lay offs and restructuring.

Cons

Favoritism. Manager has no answers looks to someone they manage for answers. This person gatekeeps information and is overall toxic. Contradictory instructions. Managers will rely on bad information and then different managers will give you conflicting orders. If you try to go to the upper managers they will terminate you and lie about it. You could be asked to solve problems you were not hired for.

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