No longer patient focused - Patient Services Coordinator Biogen Employee Review

1.0
Dec 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Insurance benefits. There are great insurance benefits, and the facility is beautiful.

Cons

Too many employees are harassed to the point of hospitalization. There is a lack of trust on the patients' part, and rightfully so. The culture has changed drastically, and the company is losing what dedicated employees they have left. Complaints filed with HR have "disappeared," as have documentation that employees have been forced to complete. Depending on your supervisor, a note from a physician is required to use the restroom.

Explore other reviews about Biogen

5.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with talented people to work with.

Cons

Less room to grow on the ladder.

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits package is strong and competitive, which adds a lot of overall value. There are many internal departments and career paths, making it relatively easy to explore new roles and grow within the company. On-site cafeteria is a convenient and appreciated perk. Many colleagues are highly experienced and have been with the company and industry for years, making them great resources for learning and mentorship.

Cons

Promotion policies can be limiting—there seems to be an informal rule that prevents employees from being promoted more than once in a year, even for high performers. Salary could be more competitive compared to market rates. Equipment and internal systems feel outdated and could benefit from modernization to improve efficiency.

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Biogen Response
2w
Thank you for taking the time to share such detailed and constructive feedback. We’re glad to hear you value our competitive benefits, diverse career paths, and the opportunity to learn from experienced colleagues, as well as perks like our on-site amenities. We also sincerely appreciate your candid input on promotion timelines, and compensation. We recognize how important it is to reward high performance, remain competitive in the market, and provide efficient tools that enable our teams to do their best work. These are areas we continue to evaluate and improve through ongoing reviews of our talent processes, compensation programs, and technology investments. Your insights and suggestions are incredibly valuable as we evolve, and we encourage you to continue sharing feedback to help us strengthen the employee experience and support long-term growth and success. Any additional feedback you can provide related to your experience is always helpful. You can do so confidentially by emailing talentfeedback@biogen.com. - Maria, HR
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