Great work-life balance, but management lacks understanding - Customer Support Block Employee Review

3.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, great benefits

Cons

Upper management out of touch with the actual duties of front line advocates. Grading and metric guidelines (frequent changes in the standard reflect this) are completely out of touch with reality of the calls received.

Explore other reviews about Block

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, great insurance and pay, few offsites a year to work with the team in person (paid for by company)

Cons

Depends on your manager, but it can be hard to work on projects you want to work on, even when it’s on the roadmap for the team

5.0
Sep 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Lots of benefits. Gym, free food, showers, Close to transit Good food Good software practices Is this twenty words yet

Cons

I would say that there aren't any cons really. I'm just trying to fill this space with 20 words

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