Pros
This place is not for the faint of heart, but this place is for me. We have experienced a lot of change in the last few months, and honestly, it is for the better. I hear nothing but negativity around my office on a daily basis regarding our new leadership and the things he is implementing, but it is SO good. Before our AVP got gifted to us, we had no idea what was expected of us, we had no attendance policy, which was not good for a call center/service center environment, we had no metrics to abide by, and nobody was holding us accountable. Yes, a lot has changed and very quickly, but every single thing is what is needed to move our department in the right direction. We have some of the best supervisors you could ever ask for. Angie, Kelsey, and Sean are three of the most genuinely caring people I have ever met and to this day, they continue to blow me away with how much they truly care for us and want us to succeed. There is a lot expected of us, but they do not expect any more than any other workplace does of its employees. I am tired of hearing the crap talking, the negativity and the bad mouthing of our leadership and of the company as a whole. This company is a good place to work, it is not for everyone, but it is a very solid company. Yes, we get free food, free drinks, free meals, etc., but there is so much more to this company.
Cons
Disappointed that I am having to fight to get fertility treatments and the time off I need, but understanding why. Not enough vacation time. Very offended with the BSC way last week on Wednesday when our CEOs wife said "guess what? You chose us - we didn't choose you." That is not a way to talk to employees you should value and who work hard for your company. Very disappointed in that attitude.