Businessolver Reviews | Glassdoor

Businessolver Reviews

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Found 212 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
41%
Recommend to a Friend
67%
Approve of CEO
Jon Shanahan
140 Ratings
Pros
  • "Free food is provided regularly freeing me from having to pack a lunch or go out for fast food(in 42 reviews)

  • "year anniversaries, plus tons of food and drinks available all day every day(in 11 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (8)

    "Awesome place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Businessolver full-time for more than 6 years

    Pros

    Great coworkers, challenging on a daily basis, many opportunities for advancement if you work hard for them (there are no free passes here). Nothing ever seems boring, change happens regularly and that's a good thing. Lots of perks not generally available at larger companies.

    Cons

    Lots of growing pains, somewhat still in the awkward teenage years. Challenging deadlines can be overwhelming at times. Communication and collaboration gaps with becoming a national employer.

    Advice to Management

    Never lose sight of what has made us so successful, our people, our clients and our technology. Continue with way to encourage empathy based approach internally as well as externally.

    Businessolver Response

    April 9, 2018SVP, Employee Engagement

    Thank you for your feedback. I am interested in hearing your ideas for addressing the communication and collaboration gaps you mentioned. Please consider sharing with your leader or with Engagement. mklipfel@businessolver.com

  2. "A well-positioned company going places"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collegiate Solver in Iowa City, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Businessolver part-time for more than a year

    Pros

    Scheduling. They work with you. Pay is good for a part-timer. Free food - daily at year-end and every other Mon: breakfast, Wed: lunch, and Fri: appetizers.

    Cons

    No Benefits for Part-Time Work, which is pretty standard but ...

    Advice to Management

    Stock Options! Give the employees a stake in the game.

  3. "Work hard, play hard"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Businessolver full-time for more than 6 years

    Pros

    Always growing and always striving for more, new, and different. It's a challenge which means getting out of the comfort zone.

    Cons

    The growth can stretch some who like consistency and sameness. At times the workload can be stressful but the rewards can be great.

    Advice to Management

    Listen to the front line employees and provide more support to ensure not only the clients are happy but the employees are happy.

    Businessolver Response

    March 13, 2019SVP, Employee Engagement

    Thank you for your feedback. If you have more details to share, please contact me at mklipfel@businessolver.com.

  4. Helpful (4)

    "Disappointment"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Businessolver full-time

    Pros

    Hands down, our coworkers.

    Cons

    No work/life balance, internal politics, unregulated growth, lack of communication, nonexistent internal employee promotions, unplanned changes.

    Advice to Management

    Your people that have loved working here are leaving. At some point, Businessolver Leaders needs to start acknowledging this with action, not words. Please note, the SVP of Engagement will reply, "I'd love to hear about your experience." However, this is not true.

    Businessolver Response

    February 28, 2019SVP, Employee Engagement

    Thank you for your feedback. I am happy hear you are pleased with your co-workers, working along side of great people is a main driver of engagement. I am disappointed to hear you do not believe I want to hear more about your experience. Only one employee has ever taken me up on ...

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  5. Helpful (26)

    "Client Operations"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Operations in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Businessolver full-time for more than 4 years

    Pros

    Flexible schedule Remote work option Catered meals

    Cons

    Toxic environment Lack of transparency Team silos

    Advice to Management

    Businessolver is a truly reactive environment. Hero’s are born from working in a truly reactive state for long periods of time. As a “hero” that currently works for BSC, I can personally say that my current course with this employer is unsustainable and frankly, mentally unhealthy. I’ve been working 70+ hour weeks for almost a year at this point. I’ve neglected my family, friends, and myself for the accolades that come...

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    Businessolver Response

    February 22, 2019SVP, Employee Engagement

    Thank you for your feedback. I'm glad you want to be here, that you want to succeed and that you want the company to succeed. I would love to have a more in depth conversation with you. I can tell you really care and I thank you for that. Please reach out to me at mklipfel@businessolver.com.

  6. "Processing insurance benefits for third-party HR firm"

    StarStarStarStarStar
      Current Employee - Benefits Processor 

      I have been working at Businessolver part-time for more than 4 years

      Pros

      There is a lot of autonomy in your work, free meals, and massages

      Cons

      Not too many cons. Good place to work. Sometimes management is disorganized

      Businessolver Response

      February 5, 2019VP of Talent Acquisition

      Thanks for your thoughts. We appreciate you recognizing the autonomy the role gives and want to thank you for three years of service!

    • Helpful (10)

      "Do not work here"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in West Des Moines, IA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Businessolver full-time

      Pros

      Everyone you work with can agree it isn’t a great place to work. They will try to sucker you in with free food and promises that don’t exist. You don’t have room to grow.

      Cons

      This company and management will not appreciate you or the assests you bring. They constantly make you feel like you are lesser than others. This organization is cliquey and only the people in the clique will be paid properly. If you’re not in that group, don’t even bother unless you want to be underpaid and overworked.

      Advice to Management

      Don’t preach empathy and employee satisfaction when you can’t provide that to your own company.

    • Helpful (3)

      "Contract job"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Data Processing in Des Moines, IA
      Doesn't Recommend

      I worked at Businessolver full-time for more than a year

      Pros

      only food and snacks and some co-workers are nice.

      Cons

      Lack of transparency. They need some one who knows everything with 3 days training and suddenly would fire you with no feedback only lies about your poor job performance or experience. managers they do not tell you exactly what they are hiding behind their nice smile and would let you out any time. They won't provide any training for at least 2 weeks, they need you to be perfect from first day how you know their system...

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      Advice to Management

      You hire employee contractor after long background checking process and fill information for you and miss opportunities from another companies, then from the third day training you fire him or her with no feedback and contact the staffing company to let the employee knows that he or she get fired suddenly. You need to stop that and respect people time and efforts.

    • "Great culture"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Client Operations Advocate 

      I have been working at Businessolver full-time

      Pros

      The people, culture, and opportunities to work with all parts of the company.

      Cons

      Some growing pains, lots of changes that are not always thought through all the way.

      Businessolver Response

      January 2, 2019SVP, Employee Engagement

      Thank you for your feedback. If you have more specifics you'd like to share, please contact your leader and/or Engagement.

    • Helpful (9)

      "Time to move on"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Participant Services Representative 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Businessolver full-time for more than a year

      Pros

      There's free food and drinks... I guess.

      Cons

      They sell you on this scheme that the job is great, you will be treated with respect, and have plenty of opportunity to advance. This isn't the case for participant service reps. You're expected to work longer hours and pretty much make Businessolver your life. They come up with petty excuses to NOT pay you your bonuses. And when you're drained, they belittle you with comments like "quit complaining", "it's more money",...

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      Advice to Management

      TAKE CARE OF YOUR EMPLOYEES. Practice what you guys are preaching. There wouldn't be high turnover if you actually cared. Everyone wants to leave because they don't want to be stuck in the same rut for the rest of their lives.

      Businessolver Response

      December 6, 2018VP of Talent Acquisition

      I'm sorry to hear that your experience with Businessolver has been different than other employees. I would like to connect if you are open to it. There are some misunderstandings in your comments that I can clarify for you. It looks like you have been with the company less ...

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    Found 212 reviews