An ok job for short term - Customer Service Representative Capita Employee Review

Absolutely no chance booking any holidays especially in peak period (6months out of the year April-September), they can change your shift pattern when they see fit, no loyalty to their staff as they will leave you redundant or redeploy you as needed due to the contract they have with other companies, rspca unit in particular. If you enjoy work/life balance, dont bother. If you're looking for an interesting but rarely rewarding job, go for it.