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      Casper

      Engaged Employer

      Casper reviews

      Practice what you preach - Customer Experience Specialist Casper Employee Review

      3.0
      Jun 21, 2016
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some truly fantastic and talented, hard working people at Casper.

      Cons

      Disconnect between departments, company culture ???. There is weak follow through across the board. The Customer Experience team is stacked with VERY talented, intelligent people, yet, it is very difficult to differentiate treatment of this team in comparison to any 'run of the mill' support team at any other company. SALARY employees using a 'clock in' system...

      avatar
      Casper Response
      5y
      Thank you for sharing this feedback with us as we want to ensure we are providing the right support and opportunities to all of our team members. We will be sure to discuss your concerns further with our Casper People team.

      Explore other reviews about Casper

      5.0
      Apr 18, 2025
      Store supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people and pay is good

      Cons

      Not many other than working holidays

      2.0
      May 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The WTC office is nice

      Cons

      Most recently Casper moved to a 401k plan that is highly restrictive. It doesn’t allow selecting individual funds to build portfolio, and the funds selected have extremely high cost ratio. Looks like an extreme and desperate measure to save on admin overhead. Also, every year Casper discounts gets deeper and more frequently. The ads are boring and monotonous. Look at Casper a few years back and what it looks like now.

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