No stability, poor culture - Anonymous employee CentralReach Employee Review

1.0
Nov 21, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very good and talented people on the Therapy side.

Cons

CentralReach invested in education platforms about two and a half years ago. In that time, the education department has had three different managers (with the current being the low point) and an absolute decline in culture and morale. They continually lay off employees with no warning and reason. They have laid off employees who were in their roles for 3 months and 5 months, never being given a real chance to succeed; they have laid off their top sales performer for the past three years; they have laid off employees who simply expressed concerns with the return to office policy and who questioned the idea of shifting to a more "in person" sales approach. I'm sure they will respond to this by saying personnel decisions like this are difficult, but that is hard to believe when they seemingly happen at random and every month. Those of us still on the team are left confused, directionless, and feeling no stability in our jobs. It is an awful culture to walk into everyday, and one that has no active plan on improving anytime soon. If you feel the need to apply, have a backup plan both before and after being hired.

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CentralReach Response
1y
Thank you for your review. We'd appreciate the chance to discuss your concerns in more detail. Our leadership and HR teams are dedicated to maintaining an open-door policy and truly welcome input from employees on how we can improve.

Explore other reviews about CentralReach

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing Culture Management is top tier

Cons

Benefits are good, but kind of weird since it Aetna's network via a third-party company named Allied. When it works, awesome, when it doesn't, it's a pain.

1.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Both of my direct supervisors were amazing people and mentors. I supported amazing ABA organizations.

Cons

I earned President's Club three consecutive years and consistently performed at a high level. Despite this, I never received a merit-based raise or cost of living adjustment during my tenure. Additionally, my commission plan was chipped away at each year in what felt like a deliberate effort to put more money in the company's pocket and less in mine. I worked a two-week notice in which I professionally handed off accounts that I supported and every opportunity I was actively working. I exited in good standing. When asked for candid feedback during my exit interview, I gave it transparently and professionally. My feedback was critical of senior leadership and revenue operations, and I stand by every word. Following my departure, a finalized commission statement was issued to me reflecting the full amount earned. Just over a week before payment, that amount was reduced via a clawback that, historically, would not have been applied when examining it against similar circumstances. In my opinion, this felt less like a contractual matter and more like a direct response to my exit and the feedback I provided. If you're considering a sales role here, get everything in writing and document every compensation communication, then double/triple check to ensure you're getting what you're owed.

2
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CentralReach Response
4d
Thank you for taking the time to write a review. We wish you all the best.
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