Technical Support - Technical Support Representative Charles Schwab Employee Review

Great work environment Excellent values and customer advocacy

Limited growth outside of client facing roles.

Nice people and direct management is usually good. Sabbatical. Some workplace flexibility. Reasonable work load and work-life balance.

Higher level leadership does a poor job setting and communicating strategy through a convoluted process. There’s a lot of red tape in most roles. Slow moving. Kindness and politeness is prioritized over progress and results. A lot of “dead weight” on teams and high achievers aren’t rewarded well. Can be cheap with employees. Actively divesting from the employee experience.