Leadership is desperately needed - Collections Specialist Chase Employee Review

The “leadership” team in Card Collections lack vision and relevant skills as leaders. The associate level “leaders” gaslight employees from managers and below, communicating opportunities to advance, with no intention of developing or encouraging staff to improve their skills. These “leaders” intentionally bottleneck their managers, while exploiting hourly staff to perform their tasks so they can claim credit for projects to improve their own standing. The “leaders” actively sabotage staff efforts to seek promotion outside of their department, discourage employees from discussing wages and base their treatment of you on how willing you are to make them look good at the expense of your own personal health and happiness. Ultimately, the environment is counterproductive for anyone who puts in a good faith effort to work hard and do the right thing for the organization. The “leaders” strategically and loudly speak of diversity and inclusion, but this is a farce. The “leaders” downplay staff disabilities, do not listen to employee concerns outside of their in-group(s) and actively exclude staff from activities, opportunities and job-relevant communications. The example this sets also leads to bad behaviors among staff and encourages staff to employ these same behaviors which is bad for the individual and the organization.