Chase Reviews
Updated May 30, 2023
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Top Review Highlights by Sentiment
- "great benefits and the company really tries (fails but tries) for employee satisfaction." (in 1472 reviews)
- "Management was poor and the sales environment made for some dirty actions among the team." (in 505 reviews)
- "Base salary is very low for the industry and product payout is low...you must make your commission on volume." (in 197 reviews)
- "Long hours if you expect to succeed unrealistic expectation for their employees to be perfect ." (in 169 reviews)
Ratings by Demographics
This rating reflects the overall rating of Chase and is not affected by filters.
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- Current Employee, less than 1 year★★★★★Featured Review
Great company, solid benefits
Aug 28, 2022 - Relationship Banker in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
Ample time to study for SIE, Series 6, 63, and Life Insurance. Competitive pay, plenty of vacation
Cons
I haven't found any yet
- Current Employee★★★★★
Associate Banker
May 25, 2023 - Associate Banker in Pasadena, TXRecommendCEO ApprovalBusiness OutlookPros
Good pay Flexible Great benefits
Cons
no retail to commercial banking/investment pathway
- Former Employee, more than 3 years★★★★★
Great for a career, unless you're a teller
May 18, 2023 - Lead Associate Operations in Henderson, NVRecommendCEO ApprovalBusiness OutlookPros
Working for the sales side of a branch location seems to be better. More opportunities for growth and less stressful commissions compared to other banks. I've seen many employees leave Chase then come back because they realized Chase was better.
Cons
Working on the teller/operations side at a busy location was horrible. Extremely stressful to handle all of the unique customer requests while maintaining outdated overall customer satisfaction (OSAT) scores. Managers are now managing multiple locations, leaving the Lead Associate to be the manager on duty with significantly lower pay.
Continue reading - Former Employee, more than 5 years★★★★★
4 Pregnant women fired in my district at the same time
May 22, 2023 - Licensed Personal Banker in Grand Rapids, MIRecommendCEO ApprovalBusiness OutlookPros
I had been with this bank for almost 7 yrs. Aside from them changing the pay scale structure as far as what commission we received based on products we sold, I was pregnant and one month away from my due date. I was going to have nearly 5 months off with my vacation time and maternity leave combined. I was fired for 'leaving my computer screen unlocked' when walking away from my desk. Mind you, I had a private cubicle and likely had only run to the restroom. I couldn't fight this bc the little things were justifiable in my termination. I don't trust this company or any of the young managers trying to make a name in their district either.
Cons
see pros. terminated while pregnant due to time off I was owed imo. Can't trust management. Also micromanage bankers. How many people did you see today? How many credit cards did you get? How many accounts opened? etc. every day.
- Former Employee, more than 1 year★★★★★
Means to an end
Mar 21, 2023 - Private Client Banker in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Strictly 9 to 5 job. Which allows for a nice morning and evening depending on commute. The job is great to get sales experience and get initial licenses. If you can find a way to be successful within their structure it will pay well and lead to better sales roles.
Cons
The commission plan is eh. There is no benefit to retain relationships as your commision is one and done. Regardles of the balance your client maintains or products they are involved in. A million dollar investment brings you in 1,500 gross. They can only incentivize deposits so much since the bank has to be careful with how many Deposits are on their balance sheets. Credit cards you get paid 40 bucks per card but they make much much more off of it. Base is low for licensed bankers. To max comp is more than a grind, it's exhausting. More so, the job is looked downed upon by many and you are a doormat for customers, more so than most jobs. The job is a means to an end and great if you want a very repetitive environment that requires an insane amount of patience due to the whoops you have to jump through. I felt like I was playing PR for the bank more than I building pipelines
Continue reading - Current Employee★★★★★
Overall great place to work with great benefits
May 30, 2023 - Senior Product ManagerRecommendCEO ApprovalBusiness OutlookPros
Fast paced environment with the ability to grow your career. Plenty of career mobility and employee discounts and benefits.
Cons
Sometimes pay is not where it should be and some roles can require a lot of work hours.
- Former Employee, more than 5 years★★★★★
Great for customers, not so much for employees
Apr 25, 2023 - Home Lending Specialist in San Jose, CARecommendCEO ApprovalBusiness OutlookPros
Team focused culture, commissions can be great if you are based out of an affluent branch. You can build a decent career here if you put in the work.
Cons
Not all managers are great, some display obvious favoritism. If you don't know what questions to ask during an interview, you may end up in a lower tiered branch making it next to impossible to hit your numbers and unable to transfer out because you "are not performing." Loyalty to the company actually hurts you; new employees are paid more, so Private Client Bankers can have a lower base pay than new tellers/bankers with zero experience; the only way to combat this is to quit and get rehired again (assuming you want to come back to Chase)
Continue reading - Current Employee, less than 1 year★★★★★
All around bad experience
Apr 19, 2023 - Relationship Banker - MOD in Pittsburgh, PARecommendCEO ApprovalBusiness OutlookPros
Pay, for my area, was pretty good. Benefits are solid Depending on branch location, clients that frequent the branch and manager, could have a positive experience. Not in my case though.
Cons
Communication is non-existant. Prepared to get gas lighted, mislead and straight up lied to my management. Favoritism is rampant and some employees are treated worse than others. PVC structure constantly changing and not for the better. Get promoted with responsibilities not outlined in the interview process and receive no raises. Upper management is all fluff and no substance with no real leadership qualities. Constantly short staffed at branches. Prepare to work an inordinate amount of Saturdays. If your branch requires parking that needs to be paid for, no reimbursement or increase in pay. Employees are basically ragdolls that are treated as disposable. Very sales oriented and must be prepared to throw all products at clients even if it doesn't make sense. Lots of cold calling and getting hung up on. Other employees will consistently try to throw you under the bus with the hopes they take your job. Some even cost others their jobs Not a team environment Promotion is based on sales and if you aren't in an affluent branch, or work with certain clients, then promotion will be non-existant. I could go on and on
Continue reading - Former Employee★★★★★
Pros
WLB is ok, I would recommend if you like being micro managed
Cons
Strong sales culture, discussed as helping people
- Current Employee, more than 1 year★★★★★
Opportunity for growth if you will overwork
Mar 16, 2023 - Relationship BankerRecommendCEO ApprovalBusiness OutlookPros
Ability to collaborate with specialists in business, investment, and home lending. It depends on the quality of your “partners”. But good ones can deepen your knowledge of sectors that interest you. There is a lot of room for growth, and provided you have good management, you can navigate the company’s system to advance your position.
Cons
In order to be considered as someone worth helping from management you have to overwork. Without being willing to go the extra mile 100% of the time you will not receive the attention needed to advance. The work life balance can be appropriate provided you are comfortable in your current role. But if your goal is to advance in the company you have to throw that out the window. A massive determinate of the quality of your experience comes down to management and “partners”. If one side is significantly lacking it can the make the job a miserable experience. Despite its stellar reputation among most people and news outlets there are ethical concerns with the company’s present and history that you have to grapple with.
Chase Reviews FAQs
Chase has an overall rating of 3.8 out of 5, based on over 9,956 reviews left anonymously by employees. 72% of employees would recommend working at Chase to a friend and 62% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
72% of Chase employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Chase 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Chase to be coworkers, career development, benefits and the cons to be culture, management, compensation.
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