Pros
Fun relaxed environment, great compensation plan, great travel benefits. The current sales manager is making a serious effort to change negative behaviors that agents have had for years to start hitting company goals and increasing productivity. As much as some employees may hate the changes, what he's doing is working. He is working hard and being successful even off limited resources in the AZ Call center. Everyone is resistant to change and stuck on the 'if it's not broken don't fix it' mentality. The AZ call center is a fun environment regardless of the issues it has.
Cons
Consistency still needs some improvement. Arizona is struggling because of a lack of leadership. The site manager and HR refuse to become involved in learning the business and are hindering our progress. In reality, they are causing us to regress. There needs to be more management in this office to get our employees performing on the same level as the Pennsylvania call center. Management needs accountability the same as agents do.