To focused on units, instead of quality - Anonymous employee Citizens Employee Review

3.0
Jul 11, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Large company which provides great products for customers. Citizens Bank also continues to use innovative products to attract new customers.

Cons

Separation between retail, business, and commercial banking causes poor communication. In Harrisburg PA, there was a lack of marketing and financial support given to the area, while larger markets received support.

Explore other reviews about Citizens

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

We have one work from home day per week

Cons

Raises are the worst I’ve ever seen in a company this size. Hired on as “hybrid” 3 days in office then they took that away and now 4 days in office. They don’t care about their employees but love to make it look like they do. HR and “employee health and safety” are utterly useless.

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