Citizens Reviews

Cons

Nothing I can think of!

Cons

Micro management and lack of professionalism from team

Cons

Too much of a micromanaged environment, intense pressure to bring in new money every day! upper management seems desperate, upper management micromanages managers intensely daily to the point it comes down to the staff not feeling comfortable or good about their positions at the bank is too much stress. The pay is very low for all the extra work they ask of us, such as going outside to get new customers going to colleges and getting students to open accounts or getting student loans. they have business bankers for that who they pay not us. we don't get anything in return. Compare to other banks as for personal bankers who get a really good comission . here at citizens while not giving us a good incentive plan to bring in new business. i work in an area where is only retirees and low income people, how they expect us to bring 8.5 millions in order to meet our branch goal in a quarter. Unrealistic goals. I come from chase and citibank where the hard work is paid forward. here at citizens commission is a joke compared to other banks. you break your back the max they give you is 1300 if the branch and you meet goal I regret switching to this bank. If you take a look this is why a lot of your managers and bankers are leaving the company.

Cons

There is plenty of talk about driving toward innovation and growth in public and collective forums; however, the decision-makers have limited experience beyond working at Citizens. Their limited perspective lends itself toward intimidation tactics and fear-based decision-making. If you have a degree that you’re proud of (or the desire to attain one) don't bother working here, many people at and above the title of 'Vice President' don't have a college degree. This - combined with the reality that nearly all employees are from New England - creates a myopic and close-minded culture, which is prone to stereotype other cultures and regions within the US and beyond. You will be expected to have an active status (a green checkmark) on your Microsoft Teams from 8:00 a.m. - 6:00 p.m., which makes commuting a bit tricky, especially when your manager is working remotely, thus having an extra two hours per day to monitor the status of employees on Microsoft Teams...it also makes going to the restroom or grabbing lunch a bit difficult, so you might want to bring a colostomy bag and a protein shake to work. If you simply need a job, they'll probably have one for you, but if you are looking for fulfillment, career development, and a greater sense of purpose, then I'd consider looking elsewhere, pretty much anywhere.

Cons

Little to no training. Very archaic ways of doing things. No supervision.

Cons

Was hired expecting to only need to be in office 1 time per week, within the first 6 months on the job was forced up to 3 times a week. Company started pushing phone calls and expected 23 calls a day as if it was a call center. Micro managing to the max. No room for growth.

Cons

Salary was lower than I was expecting. I have not been here very long, but I’ve seen reviews saying the typical bonus is only 1-2% which does concern me since I live alone in a high cost of living area. I have not been here long enough to receive a raise so I’m hoping that is inaccurate information.

Cons

Convoluted and often redesigned bonus structure that is always poorly constructed and encourages bad practices. Very branch specific experience as far as morale of staff and quality of manager if you work in-branch. You can and will be easily replaced at this company for somebody who will make less money and do the same work as you. The in-branch experience is often a fairly thankless job, with both customers and upper management capable and more than willing to have a negative impact on your day.

Cons

Most bankers are older and aren't going anywhere. They also, generally, aren't very happy.