They'll make you think it's the best job - Universal Banker Citizens Employee Review

2.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and pto, if only you didn't have to waste it every time you or your children get sick.

Cons

In store branch hours are long, they'll lie and tell you you won't have to work longer than 8 hours a day but you will. Anyone hired before you has seniority and you're basically just the underdog that's there to cover all their pto they'll take at the worst times but if you try to take yours when it's inconvenient, you won't get it. Some will treat you badly and management will just look the other way. They'll tell you they'll work with you to make sure you have a great work/life balance. Sure, as long as you always put work first. Also training needs a reboot big time. Some of the facilitators have no clue what they're even teaching and will teach you something different and wrong daily. And last but not least, the pay isn't very good compared to competition.

Explore other reviews about Citizens

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All