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      Citizens

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      Citizens reviews

      Micro Management - Branch Manager Citizens Employee Review

      1.0
      Oct 6, 2009
      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not your typical benefits. There is a pension and the benefits are decent. Good environment for a cut throat salesman. Decent pay to start.

      Cons

      Micro management is out of control. Daily phone calls that accomplish nothing. E-mail sent out every time an account is sold is a waste of time. Morale is low mostly due to a bank wide feeling of paranoia about getting fired. Long time veterans have been axed because of teller accuracy. Anyone paying attention knows it's because of low sales. Fees to customers feel like a kick them while they are down situation. Used to be a sales focus maybe once a month. Now there are two sales focuses in one week.

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      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment with great management

      Cons

      Nothing negative to complain about

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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