Regional Bank that grew too fast without having the appropriate infrastructure in place. - Vice President Finance Citizens Employee Review

3.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

It is a very large bank so there is a lot of opportunity to move around. They have just started an internal education program that they are rolling out this fall that should help employees advance in thier careers.

Cons

The bank is so large you are a small fish in a large pond. It is difficult to accomplish things because of all the red tape especially on the systems side. The benefits are not very good. The 401K match is only 3% and the health care plan is expensive with poor coverage. Management is in the process of changing. Mostly with people from outside the company who are bringing a big bank culture with them and looking outside for new people instead of promoting within. This has hurt morale.

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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