Challenging Work Environment with Unrealistic Expectations - Banker Citizens Employee Review

1.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Room for Career Advancement and Nice Facilities, but Significant Challenges

Cons

Micromanagement Overload: The work environment is heavily micromanaged, with constant oversight from upper management down to staff levels with intimidation tactics . This level of control creates discomfort and stress among employees, significantly impacting job satisfaction and the quality of work. Work-Life Balance Struggles: Recent changes, such as the mandatory 6-day workweek and reduced hours, have taken a toll on work-life balance, leaving employees with little time for personal lives or rest. Overwhelming Pressure: The relentless emphasis on meeting rigid metrics and goals has created an environment of constant pressure, affecting employee well-being and job satisfaction. Inadequate Compensation: Despite the demanding workload and high sales expectations, the compensation and incentive plans at Citizens Bank fall significantly short when compared to other banks in the industry. The commission structure is lacking, and hard work is not adequately rewarded, leading to financial strain and disappointment. It's as if they're looking for ways to not pay us for our hard work an efforts. High Turnover: The toxic work environment, combined with low pay and unreasonable performance goals, has resulted in an alarmingly high turnover rate. Many managers and bankers are leaving the company in search of fairer treatment and better opportunities elsewhere.

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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