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Sweatshop for millennials - Anonymous employee ClassPass Employee Review

2.0
May 1, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are definitely benefits of working at a well funded startup but they mainly fall under the perks which put a smoke screen over the many negatives of working there: - You get 200 credits a month to work and experience all the wellness and fitness benefits such as free massages and workouts - There are a number of offices in the US and globally which means you get some opportunity to travel - They have a large budget so you can command a big salary if you are in the right role and get a descent size budget to work with in your team - They offer stock options

Cons

While there are a lot of perks, the micro managing and unrealistic expectations make working here intolerable. It is very much a company run by millennials and particularly being such a female dominated company, where that should be seen as a positive thing, has turned the culture into a catty, nasty and vindictive place where gossiping, back stabbing destroying your personal brand with other teams is the order of the day. The feminist flag is flying high around the office, so god help you if you are a straight white male looking to work here as this is almost frowned upon. Even in the marketing material you are pushed at every corner to show diversity without real logic and reasoning. The senior managers particularly on the marketing side of things can pretend to be nice to you one day, but can switch into a ferocious mood the next where you are treated with a mild neglect. There is also a huge clicky nature in the office where many people have worked together at previous companies, and thus the favoritism is already ripe in the team, leaving you with little room to make an impression and fit in. If they decide they don't like you or that you don't fit the click your time there is going to feel very lonely and you will be working with people who pretend to like you but most likely are writing horrible things about you on slack. My best advice to people looking to apply here, pick up the red flags early in the interview process. Try get as much out of your hiring manager from the get go. Extrapolate who they are as a person, what their expectations are and pick up any clues that this person might be difficult to work for. This was something I picked up but still gave her the benefit of the doubt, but would urge anyone to proceed with caution.

Explore other reviews about ClassPass

5.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

culture, management, growth opportunity, support

Cons

constantly changing, feeling like things are running behind

1.0
May 1, 2025
Recommend
CEO approval
Business Outlook

Pros

There's some nice benefits, like ClassPass credits, good insurance, and remote.

Cons

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.

7
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