Work with a small team of insanely productive rockstars from all over the world - Customer Success Manager Close Employee Review

5.0
Jun 14, 2018
Recommend
CEO approval
Business Outlook

Pros

When first joining the Close.io - I was a bit concerned that "remote" would really translate into "out of the loop." Having worked at companies with an HQ and remote teams, this was the norm. However, once I started, I was blown away at how wrong I was. A lot of that comes from the fact that everyone is remote, not just you, so there's a common understanding of what everyone needs from each other. Also, we hire from all across the globe, so you'll be working with some of the most interesting people you can find. Everyone believes in what we're set out to help people accomplish, and in a customer facing role, you get to see that impact every day.

Cons

This is not a con for me, but I wouldn't recommend this job if you're not a self-starter. People will probably say that about any job, but it's especially true when you're working at a small remote company that produces like teams 2-3x it's size. There's little time for oversight and direction, so you're given a high level of autonomy and expected to run with it. If that doesn't sound appealing, then this might not be the company for you.

Explore other reviews about Close

5.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

- Amazing culture and people. - The company is stable, bootstrapped and profitable but all 3 founders are still here and engaged. Senior leadership beside founders is also good and together they make decisions that make sense. - Actually good work/life balance. Company gets stuff done and you'll grow without blowing up your personal life.

Cons

- Being pure remote is tough getting started anywhere, but due to everyone being so smart and well-rounded and focus on async remote, it felt especially intimidating at first coming into this environment. But if you do your best it all falls away.

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Close Response
6mo
Thank you so much for sharing! If you're new to a fully remote, async team, it can certainly feel challenging. But we're so happy to hear things became more comfortable as you settled in. Our team is committed to making onboarding feel welcoming and supportive so your feedback really helps us continue improving 🙏🏼
5.0
Aug 27, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great product that customers love - Wonderful culture - thoughtful, low ego, autonomous and flexible - Great and talented people - people are smart, eager to help, a mix of tenured people with lots of historical context and newer people brining fresh perspectives and ideas.

Cons

Not really a con, but sometimes being fully remote can make building connections with people outside of your immediate bubble a bit hard. But because Close has been remote for so long (well before Covid) it has done a really good job of making remote work easier - and most people here really love it.

avatar
Close Response
9mo
Thank you so so much for sharing this review! We're happy to have you on the team and hope that you can build more connections as time goes on through our FUN events and team retreats 🤝💚
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