Conversion from Enterprise support to a Call Center - Tier II Support Engineer Commvault Employee Review

There is no trainings, all the management suggestes is to refer the books online. Earlier the company policy was to provide a best possible support but now they have matrix as why a ticket is open. There is no growth path, with in the organization, Poromotions are biased, there is no formal process of selecting a employee to be promoted. The policies from a employee in a different GU, is different, when a Engineer in a different GU can work from home, same doesnt apply as HR feels that Indian empolyees are not capable, when this comment is challeged, HR says they will engage a Labor law consultant to answer those queries. Managenet back tracks on their words.