Good company and benefits - Product Support Specialist Avalara Employee Review

4.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and benefits. I liked that you were not micro-managed. I was able to work from home. But the downtown office was also really nice if you preferred to go into the office.

Cons

The internal processes need work. Many teams support different services and sometimes it is not clear who or where to direct customer issues to. They have also been steadily working to move US positions to India.

Explore other reviews about Avalara

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful company. Wonderful culture. I was sad when the contract ended.

Cons

I did not experience any cons during my 15-mo tenure.

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Avalara Response
2w
Thank you for sharing your experience at Avalara. We’re glad to hear you enjoyed being part of AvaCulture and appreciate your feedback.
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I started as a contractor and was taken on full-time. The compensation was pretty good and the PTO was good too. I was able to take on a project and enforce coding standards to build a scalable product. Various teams worked together and communicated, as well as devs being able to cross-pollinate into other teams. Good ability to learn about backend infrastructure and devops.

Cons

Nepotism was rampant. Managers would frequently prioritize their buddies over qualified people. Likewise, project management seemed nonsensical. You have a dev who took a project from the whiteboard to production and suddenly the junior is in charge of the brand new project? While cross-pollination was possible, it was usually up to the manager to decide when/how. Nepotism. Did I mention that?

4
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Avalara Response
2w
Thank you for sharing your experience. We strive to create a fair and supportive environment for all employees, and we’re sorry to hear you feel we missed the mark. We take comments like these seriously and encourage you to contact us at avalisten@avalara.com to share more.
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