Great Company with amazing benefits! - Customer Service Representative (CSR) Southwest Airlines Employee Review

5.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Numerous Interline airline agreements. Benefits and 401k = A+

Cons

Work Group Cliques and unpaid parking.

Explore other reviews about Southwest Airlines

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and company work perks outside of insurance

Cons

Can sometimes be long hours due to scheduling conflicts

4.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The company as whole, it great company to work for. Each stations differ. Great benefits, Free flights and up to 90% discounts with other airlines. Top out pay is great, Some flexibility with shift trades, not very much in supervisory position based on who you work with.

Cons

Customers can be very brutal, Station manager cannot be trusted, micro-manages, and has no coaching skills, makes work uncomfortable,

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