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      Talented team undermined by shifting goals and culture - Technical Support Specialist Shopify Employee Review

      3.0
      May 12, 2026
      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart, passionate, hardworking people. Great use of AI and help understanding and using AI. If you're looking at support,

      Cons

      Goal posts moved constantly. Company Culture down the toilet. Your KPIs or metrics will be changed every year to something that makes no sense to wipe out the hard work you've done. Constant mini layoffs. If your in support you wont get any work life balance. Rotating schedule seems like hell.

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      5.0
      Jun 10, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

      Cons

      Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

      2.0
      Jun 9, 2026
      Senior backend engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

      Cons

      Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations

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