Great company - Dental Assistant Heartland Dental Employee Review

Opportunity for growth Communication and networking with other departments Job security

Putting out fires day after day The workday does not typically end at 5 PM

Work life balance is genuinely better here than most DSOs. Doctors have autonomy, corporate stays out of the way, and there’s minimal micromanagement. Heartland doesn’t even put their name on their offices they let practices operate independently, and it shows in the day-to-day culture

Training is virtually nonexistent, and support at every level, regional included, is minimal at best. Even experienced operations professionals will feel the lack of structure. The hiring process at the management level is unnecessarily long. The doctor pairing issue that exists across DSOs is just as present here: the wrong doctor makes everything harder. Compensation at the management level does not reflect the responsibility. And every other DSO in this space finds ways to meaningfully incentivize their managers. Heartland’s version of incentives is laughable by comparison.