Pros
The company advertises a business model that sounds like a dream place to work. I'm sure the mean well but it's hard to know what happens on site. Nonetheless, Good entry level job. We were taken aboard from our previous company and they seemed genuinely caring about heir employees. I have no doubt the company in itself has good values.
Cons
Service desk Management and local leadership are poor at best. They feel threatened by, and work hard to suffocate ambition, rather than encouraging it. They hire incompetent people and treat their good analysts poorly. They established non productive rules that doubles. They recently laid off people and now are seriously understaffed, to the point where the analysts are punished for doing their job. If a service desk analyst is on a call when his/her scheduled lunch or break time hits the clock, they have to ask for permission before they can take their break. These are grown up, responsible folks. It seems like the management doesn't even realize the level of disrespect they're stooping to. If you're ambition-less and like to just be an employee rather than a valuable contributor to a team, this is the job for you. Otherwise, either stay away or make sure it's only a stepping stone.