Supportive supervisors but challenging training and call volume - Customer Service Representative Con Edison Employee Review

Great benefits, great people, growth opportunities

slow relaxed environment, dependent on the organization youre in

- wfh - equipment provided - 2 raises a year

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests