Pros
They have good benefits, healthcare, dental, 401k, discounts etc. Working from home is a plus The work is not too hard it's just a lot of calls everyday
Cons
Management is terrible depending on which one you get, some locations have amazing lovely managers, others have ones that have been there forever and are allowed to get away with murder bc no one wants to deal with them or replace them. You basically spend all day calling tow yards, shops, and owners trying to get total loss cars released for the insurance companies. The insurance companies do not communicate with the owners so when we call to schedule a pickup sometimes they can be hostile bc they were never told their car was totaled much less that we are trying to pick it up Those that work in the office at least at my location don't do anything all day, management literally does nothing about it, if you work hard, you won't be rewarded, you will just get handed more work and the ones who are lazy and don't even do the minimum just skate on by. Upper management only cares about themselves, everyone is replaceable to them. They do not care about you as a person AT ALL