Terrible - CS Rep Crocs Employee Review

1.0
Nov 6, 2018
Recommend
CEO approval
Business Outlook

Pros

you get 50% discount on the shoes

Cons

The entire Customer Service Department was closed down from one day to the other - literally. Informed on Friday that CS is now outsourced to Eastern Europe and everybody can go home right now. Work had already started at the new facilities. Some employees were not there and were not given the chance to pick up personal belongings. Not a way to treat employees, if you close down, be fair and give everyone a chance to say their goodbye and the opportunity to look for new positions. Many employees are feeding their family this way and were left hanging.

Explore other reviews about Crocs

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Easy retail job. Lots of paperwork

2.0
May 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong global brand recognition and the opportunity to work with talented colleagues across multiple functions and backgrounds. The environment can provide broad exposure, fast-paced experience, and significant responsibility. Despite wider organizational challenges, many peer-level teams remained collaborative and supportive.

Cons

In my experience, the culture felt highly top-down and heavily cost-constrained, with limited openness to employee initiative or new ideas. Workloads and expectations were often unrealistic, contributing to burnout and an unhealthy work-life balance, while teams frequently operated understaffed. Significant extra effort, including long hours and cross-functional collaboration, did not consistently translate into recognition, advancement, or long-term stability. Career progression often felt unpredictable, and opportunities sometimes appeared inconsistent or influenced by favoritism. Communication around organizational changes could be abrupt, creating uncertainty across teams. Employees were regularly expected to take on responsibilities outside their core expertise without sufficient support, which negatively impacted morale and overall job satisfaction. Compensation, benefits, and flexibility also felt less competitive compared to others in the footwear industry, while discussions around salary growth and professional development lacked transparency. Over time, the internal culture appeared to decline, creating a growing disconnect between the company’s external brand image and the employee experience.

2
See reviews by: Helpful|Rating|Date|All